Volume 6, Issue 2 , September 2020, , Pages 110-138
Abstract
Organizations are not able to develop their effectiveness without the willingness of individuals to collaborate. The difference between spontaneous and forced cooperation is of particular importance. In the case of compulsion, the individual performs his duties in accordance with the rules, regulations ...
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Organizations are not able to develop their effectiveness without the willingness of individuals to collaborate. The difference between spontaneous and forced cooperation is of particular importance. In the case of compulsion, the individual performs his duties in accordance with the rules, regulations and standards set by the organizations and only in compliance with the requirements. While in the spontaneous and conscious cooperation of individuals, they use their efforts, power and insight to flourish their abilities for the benefit of the organization. In modern management literature today, spontaneous and conscious behaviors of people in the organization are referred to as organizational citizenship behavior. Considering the importance of this type of behavior and its effect on the performance and productivity of organizations, the general purpose of this study is to investigate the relationship between organizational citizenship behavior and the performance of Isfahan governorate employees. Therefore, a conceptual framework with five dimensions of altruism, conscientiousness, chivalry, civic attitude and politeness and respect has been considered. The present research is practical in terms of purpose and descriptive-survey method. Data collection tool was the standard questionnaire of Podsakov et al. (2000). The validity of the questionnaire was formally confirmed and its reliability was confirmed by Cronbach's alpha coefficient. The statistical population is the staff of Isfahan governorate and based on simple random sampling and Cochran's formula, the number of samples is estimated to be 87. The results showed that the level of organizational citizenship behavior of employees in this organization is at an appropriate level. There is a significant relationship between organizational citizenship behavior and its dimensions and performance. The most effective factor among the independent variables is the performance of civic virtue. In prioritizing the components of organizational citizenship behavior, the highest rank was related to civic virtue and the lowest rank was related to conscientiousness. There is no significant difference between organizational citizenship behavior and demographic characteristics. In general, organizational citizenship behavior has a positive effect on employee performance and increases employee performance.